Shipping is a flat rate of $40 within Australia and $60 to New Zealand. This applies to all Whatsie play couches and accessories, no matter the size of your order.

All orders are dispatched daily from our warehouse in Prestons, NSW, and usually leave within 1–3 business days (except for preorder items). You’ll receive tracking details as soon as your order is on the way.

Please note: larger items may be separated in transit, so don’t worry if everything doesn’t arrive on the same day — the rest of your order will be close behind.

We know kids get excited waiting for their new play couch, so we work hard to make sure shipping is quick and reliable. All Whatsie orders are dispatched daily from our warehouse in Prestons, NSW, and usually leave within 1–3 business days (except for preorder items, which are shipped as soon as new stock arrives).

Typical delivery times are:

• East Coast metro (Sydney, Melbourne, Brisbane): 1–3 business days
  
• Regional NSW, VIC, QLD + Adelaide: around 5 business days
  
• Perth & Regional SA: 5–7 business days
  
• Remote WA & NT: 7–10 business days
  

Every order comes with tracking details, so you can follow your Whatsie on its journey to you.

Because play couches are large and bulky, your order may be shipped in multiple boxes. It’s completely normal for these to get separated in transit and arrive on different days. If part of your order turns up first, the rest is always close behind.

Yes — every Whatsie order comes with full tracking so you’ll always know where your couch is. As soon as your order has been dispatched from our warehouse in Prestons, NSW, you’ll receive an email with your tracking details. This allows you to follow your Whatsie’s journey all the way to your door.

If you haven’t received your tracking email within a couple of days of purchase, please check your junk or spam folder, as sometimes automated emails can end up there. If you still can’t find it, our team is happy to resend your tracking link — just get in touch.

Because Whatsie play couches are large and bulky, your order may be split into multiple boxes. It’s completely normal for these to arrive on different days, depending on how the courier sorts them. Your tracking link will show updates for each box, so you’ll know when the rest of your order is due to arrive.

💡 Tip: Keep your tracking link handy so you can check estimated delivery dates, delivery progress, and any updates from the courier.

Currently, Whatsie ships to Australia and New Zealand only. We dispatch from Sydney, NSW, with flat-rate shipping of $40 in Australia and $60 to New Zealand.

The Whatsie is designed with families in mind — big enough for creative play and comfortable lounging, but perfectly sized to fit into most homes. Each set comes with eight individual foam pieces, giving kids endless ways to build, climb, and create.

Here’s what’s included in every Whatsie:

• Two large base cushions – each measures 168 cm long × 84 cm wide × 12.5 cm deep. These make up the main foundation of the couch and can be laid flat as a bed, stacked for height, or used as sturdy walls in cubby houses.
  
• Two full-length trapezium pieces – each measures 84 cm long × 30 cm high × 25 cm deep. These uniquely designed cushions add structure to builds, work as ramps, balance beams, or supportive backrests, and are one of the key features that make the Whatsie stand out from other play couches.
  
• Two armrests – each measures 55 cm long × 12.5 cm high × 12.5 cm deep. Perfectly sized for little hands, these smaller pieces are great for stabilising builds, adding extra comfort, or creating imaginative add-ons like “car doors” or “castle turrets.”
  
• Two bonus spot cushions – included with every Whatsie set at no extra cost. These round cushions can be used as stepping stones, seats, soft crash pads, or even wheels in imaginative builds.
  

In total, the Whatsie includes eight versatile foam pieces that can be rearranged in endless combinations — from a comfy family couch to rocket ships, forts, slides, stages, and more.

💡 Tip: Measuring your space before ordering is always a good idea. If the full-size Whatsie is a little too big for your room, we also offer the Shortie (a smaller version with shorter base cushions) and the Armie (a compact single-seater style). These options are perfect for smaller playrooms, apartments, or as an add-on to expand your play setup over time.

The Whatsie Shortie is the perfect choice for families who love the versatility of the full-sized Whatsie but need something a little more compact to suit smaller playrooms, bedrooms, or apartments. Just like the full set, the Shortie comes with eight individual foam pieces for endless play possibilities.

Here’s what’s included in every Shortie:

• Two large base cushions – each measures 168 cm long × 60 cm wide × 12.5 cm deep. The Shortie is cleverly designed so you can configure it in two ways:
  
  Place the bases side by side for a compact setup that’s 120 cm long and 84 cm deep.
  
  Stack the bases on top of each other for a longer, sleeker design that’s 168 cm long and 60 cm deep.
  
  This flexibility means you can adapt your Shortie to fit the space you have available.
  
• Two full-length trapezium pieces – each measures 60 cm long × 30 cm high × 25 cm deep. These smaller trapeziums are perfect for ramps, balance beams, or angled backrests.
  
• Two armrests – each measures 55 cm long × 12.5 cm high × 12.5 cm deep, perfectly sized for little hands and great for adding extra comfort or imaginative build details.
  
• Two bonus spot cushions – included with every Shortie, these round cushions can be used as stepping stones, seats, or creative play pieces.
  

💡 Tip: The Shortie has been specially designed with its bases side by side to give a total length of 120 cm — making it the ultimate space-saving play couch without losing any of the fun.

The Whatsie Armie is a simplified version of the full-sized Whatsie, designed with fewer pieces while still keeping the same full-sized dimensions. It’s perfect if you’re after a more compact starter set, or if you’d like to combine it with another Whatsie to expand your builds.

The Armie comes with five individual foam pieces:

• 
  One large base cushion – measures 168 cm long × 84 cm wide × 12.5 cm deep. This is the same size as a full Whatsie base and forms the foundation for building and lounging.
  
• 
  One full-length trapezium piece – measures 84 cm long × 30 cm high × 25 cm deep. Perfect as a ramp, angled build piece, or supportive backrest.
  
• 
  Two armrests – each measures 55 cm long × 12.5 cm high × 12.5 cm deep, sized for little hands and handy for stabilising builds.
  
• 
  One bonus spot cushion – can be used as a stepping stone, seat, or fun play accessory.
  

💡 Tip: The Armie has the same piece dimensions as the full Whatsie — it simply includes fewer pieces. This makes it a great space-saving option, a budget-friendly starter set, or the perfect add-on to grow your play couch collection.

We know kids (and pets!) can be messy, so we’ve made sure Whatsie covers are easy to care for. For everyday spills and little accidents, a quick spot clean with a damp cloth works perfectly to keep your couch looking fresh.

For a deeper clean, every Whatsie cover is removable and machine washable. Simply unzip the covers and place them in the washing machine on a cold, gentle cycle. For best results, line dry the covers — avoid tumble drying, as this may cause unnecessary wear or shrinkage over time.

Both microsuede and corduroy fabrics are designed to be durable, stain-resistant, and long-lasting, making them perfect for busy families with little ones (and even scratchy pets). With the right care, your Whatsie will stay soft, fresh, and ready for play for years to come.

The Whatsie play couch is designed to grow with your family and is loved by kids of all ages. Toddlers enjoy crawling, climbing, and sliding, while older children use it to build cubbies, obstacle courses, stages, rocket ships, and imaginative worlds. Even teenagers and adults enjoy lounging on the Whatsie thanks to its sturdy design and comfortable foam.

The beauty of the Whatsie is that it adapts to every stage of childhood — from early play and gross motor development to creativity, storytelling, and even family movie nights. Families also love that it can double as a spare bed for sleepovers or overnight guests, making it as practical as it is fun.

It truly is a product for the whole household.

We know buying a big item online can feel like a commitment, which is why we offer a 30-day Happiness Guarantee for peace of mind. If you change your mind, you can return your Whatsie as long as it remains unused, sealed, and in its original vacuum-packed box. Once the box is opened and the foam expands, the guarantee no longer applies, as the couch cannot be repackaged.

This guarantee is designed to give families confidence that if they order the wrong colour, change their mind, or decide it’s not the right time, they won’t be stuck with their purchase. 💛 Luckily, most families tell us they’re instantly happy the moment they open their Whatsie!

Please note: original delivery fees are non-refundable, and customers are responsible for covering the return shipping costs back to our warehouse.

Whatsie play couches come with two fabric options, each with unique benefits:

• Microsuede covers are incredibly soft, smooth to the touch, stain-resistant, and durable. They’re easy to clean and a great choice for homes with pets, as the fabric holds up well even against scratchy claws.
  
• Corduroy covers bring a timeless, stylish look with their ribbed texture. They’re cosy, comfortable, and provide extra grip, making them perfect for adventurous little climbers. Corduroy also adds a warm, modern feel to any playroom or living space.
  

Both options are child-friendly, durable, and machine washable, so whichever fabric you choose, your Whatsie is built for both comfort and play

Yes! One of the best things about the Whatsie is its flexibility. Families can purchase extra covers to swap colours, refresh their couch, or mix and match styles with their existing set. This means your Whatsie can change with your home decor or simply keep things fresh over time. In addition, we also offer accessories and add-ons such as ottomans and extra pieces to expand the ways your kids can play. These options make Whatsie more than just a couch — it becomes an ever-evolving play system that grows with your family.

🎉 Australia’s First Play Couch – Whatsie was the very first play couch designed and launched in Australia.

🏗️ Invented by a Mum – Created by an Aussie mum who wanted something durable, versatile, and fun for her kids.

🤸 Inspired by Real Play – The flat-top trapezium cushions were designed after watching kids struggle to build with ordinary pillows.

🐨 Kid + Pet Friendly – Fabrics are tough enough for climbing, jumping, and even scratchy pets.

🌈 Mix & Match Colours – Swap covers or add extras to refresh your couch without buying a whole new set.

🇦🇺🇳🇿 Shipped to Australia & New Zealand – Families across both countries are already enjoying their Whatsies.

💡 Endless Possibilities – Not just a couch… it’s a fort, a slide, a reading nook, a stage, or a rocket ship!

✅ Happiness Guarantee – Whatsie comes with a 30-day Happiness Guarantee. If you change your mind before opening the box, you can send it back sealed. (Most families fall in love the moment they open it!)